Privacy Policy

How Wokori Uses Personal Information
This notice explains how personal information may be collected and used when you visit https://wokori.com/, place an order, contact our team, or request assistance related to a return or purchase.

Information You Share With Us
When completing a purchase or contacting Wokori, you may provide information such as your name, email address, billing address, and shipping details. This information is used to process transactions, arrange shipment, provide customer support, respond to enquiries, and manage return requests. If you choose to receive updates from us, your email address may also be used to send promotions, store news, or product related information.

Information Collected Automatically
While browsing the Site, certain technical information may be collected automatically. This may include your IP address, browser type, device details, or operating system information. These records help maintain the functionality and security of the Site, identify technical issues, and better understand how visitors use different pages and features.

How Information Is Used
Wokori uses personal information only where necessary to operate the store and provide requested services. This includes processing payments, preparing and delivering orders, responding to enquiries, handling returns, and maintaining customer support. Technical information may also be used for diagnostics, analytics, fraud prevention, and improving site performance.

Your Choices and Consent
By submitting personal information during checkout, payment confirmation, delivery arrangements, support communication, or return requests, you consent to the use of that information for those specific purposes. If additional consent is required for activities such as marketing communication, Wokori will request permission where applicable or provide a clear unsubscribe option.

You may withdraw consent for future communication at any time by contacting support@wokori.com. Please note that some information may still be required to investigate order related issues, process returns, or provide requested assistance.

Third Party Services
To support store operations, Wokori works with external providers responsible for services such as payment processing, shipping, analytics, and customer communication. These providers receive only the information necessary to perform their role and may apply their own privacy practices. Some providers may operate outside your country or region, meaning information may be processed under different legal frameworks.

Shopify Platform
Wokori operates through Shopify Inc., which provides the ecommerce infrastructure used for checkout, payment processing, and order management. Information may be stored through Shopify’s databases, applications, and storage systems. Shopify applies recognised security measures, while payment information is processed according to industry standards, including PCI DSS related requirements where applicable. Transaction related records are retained only for operational, administrative, or legal purposes and may later be anonymised or removed where appropriate.

Analytics
We may use tools such as Google Analytics to understand how visitors interact with the Site, including how users arrive and which pages are viewed. This information helps improve functionality, navigation, and the overall shopping experience.

Links to Other Websites
The Site may contain links to websites or services operated by third parties. Once you leave our Site or access an external application, this notice no longer applies. Wokori is not responsible for the privacy practices of third party services, and we recommend reviewing their privacy policies before sharing personal information.

Security Practices
Wokori uses administrative, technical, and physical safeguards intended to help protect personal information from unauthorised access, misuse, disclosure, alteration, or loss. Payment related information may be transmitted using encryption technologies such as SSL, while payment processors apply recognised security controls for handling card information. Although no system can guarantee complete security, reasonable measures are taken to reduce potential risks.

Cookies
The Site uses cookies and similar technologies to support essential functionality, remember preferences, analyse traffic, and improve performance. Some cookies may also be provided by Shopify or third party services connected to analytics or advertising. More information is available through Shopify’s Cookie Policy. Cookie preferences can generally be managed through browser settings. Disabling cookies may affect certain Site features. Where available, our cookie banner may also allow you to adjust preferences.

Legal Disclosure
Personal information may be disclosed where required by law, regulation, legal proceedings, or official governmental requests. Information may also be used where reasonably necessary to enforce our Terms of Service, protect users or rights connected to the Service, investigate suspected misuse, or maintain the integrity and security of the Site.

Updates to This Notice
This notice may be updated periodically to reflect operational, legal, or service related changes. Updates become effective once published on the Site. In the event of a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of maintaining ongoing operations and customer service.

For additional information about how personal data is handled, please review our Privacy Policy. Information regarding returns and refunds can be found in our Return & Refund Policy.