Privacy Policy

How Wokori Handles Personal Information
This notice describes how Wokori uses personal information when you browse https://wokori.com/, place an order, contact us, or request a return.

What We Receive From You
When you check out or reach out to us, you provide information such as your name, billing and shipping address, and email address. We use it to confirm and process your order, arrange delivery, and communicate with you about requests you make, including customer support and returns. If you choose to opt in, we may also use your email address to send store updates, product information, or promotions.

What the Site Collects During Browsing
Like most online stores, the Site records certain technical information when you visit. This can include your IP address and browser or device information. We use these records to keep the Site operating, manage security, troubleshoot issues, and understand general usage patterns.

Why We Use This Information
Wokori uses personal information for a limited set of purposes: to complete transactions, deliver orders, respond to enquiries, and handle return requests. Technical information supports site performance, security monitoring, and diagnostics. We do not need more information than necessary to provide the service you requested.

Your Permission and Your Options
When you submit personal information to place an order, confirm a payment, arrange delivery, contact support, or request a return, you authorise Wokori to use that information for that specific purpose. If we want to use your information for something additional, such as marketing communications, we will ask for explicit permission where required or provide a clear way to opt out.

You may withdraw consent at any time by contacting us at support@wokori.com. Withdrawal applies going forward. Please note that some services, such as investigating an order issue or processing a return, may require relevant information in order to assist you properly.

Who May Receive Your Information
To operate the store, Wokori relies on third parties for specific functions such as payment processing, order fulfilment, customer communications, and analytics. These providers receive only the information needed to perform their role. They may apply their own privacy policies. Some providers may be located outside your state or country of residence, which means information may be processed under different legal frameworks.

Shopify as Our Store Platform
Wokori is hosted on Shopify Inc., which provides the e commerce infrastructure that supports checkout and order processing. Information is stored through Shopify’s data storage, databases, and standard Shopify applications. Shopify applies security measures, and payment information is handled by payment processors in line with industry standards, including PCI DSS requirements where applicable. Transaction related information is retained only as long as needed to complete orders and meet legal or operational requirements, and may then be deleted or anonymised where appropriate.

Analytics
We may use Google Analytics to understand how visitors use the Site, including how users arrive and which pages are viewed. This helps us evaluate performance and improve the shopping experience.

External Links
Our Site may include links to websites we do not operate. Wokori is not responsible for the privacy practices of third party sites. We recommend reviewing their privacy policies before providing personal information. When you leave our Site or are redirected to a third party website or application, this notice no longer applies.

Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorised access, misuse, alteration, or loss. Payment information is transmitted using encryption such as SSL, and payment processors handle card data using recognised security controls. No method of transmission or storage is fully secure, but we follow generally accepted standards and applicable requirements designed to reduce risk.

Cookies
The Site uses cookies and similar technologies to support core functionality, remember preferences, measure site usage, and improve performance. Some cookies may be placed by Shopify or third parties that support services such as analytics or advertising. For details, see Shopify’s Cookie Policy. You can manage cookies through your browser settings. If cookies are blocked, certain Site features may not function as intended. If available, our cookie banner may also allow you to adjust preferences.

Legal Disclosure
We may disclose personal information if required by law, regulation, legal process, or governmental request. We may also disclose information where reasonably necessary to enforce our Terms of Service, protect our rights or users, or maintain the security and integrity of the Service, including in matters involving suspected misuse or fraud.

Updates
We may update this notice from time to time. Changes take effect when posted on the Site. If Wokori is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction so the business can continue operating and providing services.

For more information about how we handle personal data, please review our Privacy Policy. For return related information, please see our Return & Refund Policy.