FAQ

Processing time is 1–3 business days (Monday to Friday). Delivery time is 5–9 business days (Monday to Friday).

Read more on the Shipping Policy page.

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier backlogs, weather conditions, address verification, or seasonal peaks. If your parcel is taking longer than expected, checking the Order Tracking is usually the fastest way to see the latest status. If you still need help, contact our support team and include your order number.

You can contact us using the information below. Read more on the Contact page.

Returns can only be accepted for items that come back in an unused state, with no changes made to them. To qualify, the item must not be worn, washed, adjusted, or damaged, and it should be in the same state as when it arrived. Items that show signs of wear or have been altered may not qualify for a return. We cannot review returns that fall outside the 30 day period.

Read more on the Return & Refund Policy page.

After we receive your return, the item will be reviewed. If it follows the return conditions, the refund will be sent back using the original payment method. Please allow up to 10 days for the refund to be completed. No restocking fees are charged.

From time to time, refund timing may be extended by bank processing schedules, payment provider procedures, or higher volumes during peak periods. If tracking shows the parcel was delivered and you still need an update, contact us and we’ll take a look.

Read more on the Return & Refund Policy page.

We offer exchanges for eligible items. To request an exchange, please contact us first so we can confirm availability and provide instructions.

Read more on the Return & Refund Policy page.